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Frequently Asked Questions-BankMobile

BankMobile is a financial technology platform that provides banking services to students, allowing for easy management of funds and access to financial resources.

Update mailing address

Log into MyBCC:

  • Select Student Services Tile
  • Personal Information
  • +Add New on Address Tile
  • Enter address information then Add

Look for your Personal Code. It will be sent to your student email and will also be mailed in a bright green envelope from BankMobile. You may use any Personal Code assigned to you to select your refund preference.

Direct deposit allows your financial aid, refunds, or other payments to be automatically transferred into your BankMobile account. It eliminates the need for paper checks and provides quicker access to your funds.

You can enroll in direct deposit by logging into your BankMobile account and navigating to the direct deposit section. You will need to provide your account information, including the routing number and account number.

Typically, direct deposits are processed within 1-3 business days. However, it may take longer for the initial deposit, depending on your college's payroll or financial aid disbursement schedule.

Yes, BankMobile usually provides notifications via email or text message when funds are deposited into your account, so you can stay updated on your balance.

If you experience any issues, contact BankMobile's customer service for assistance. Additionally, you can reach out to your college's financial aid office for support and guidance.

You can access your funds through your BankMobile account using your mobile app, online banking portal, or by using the BankMobile debit card at ATMs or merchants.

While many services through BankMobile are free, it's important to review the fee schedule provided by BankMobile for any potential charges related to ATM withdrawals or account maintenance.

Yes, you can easily transfer funds between your BankMobile account and your personal bank account using the online banking features available.